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This letter was submitted on behalf of Allan Creates.Dec 6, 2003 David Geller
C/O David's Blue Book
This report is being sent to David Geller for information purposes to expose a serious potential liability and failure of the SuperFit product.
We are no longer promoting or using SuperFit products. We have recently experienced 5 out of 5 SuperFit product failures within 6 months of commissioning, (installation of the product and the consumer wearing it.)
|The rings do not stay closed and the mechanism continually opens. This failure causes The ring to fall off one’s finger at any given time and without warning!|
|Additionally, I was recently informed by a SuperFit executive whom evaluated the product first hand that the product was worn out due to the nubs being worn down. The only solution would be to have the nubs resurfaced and that would be futile since it would be a never-ending cycle!|
|This industry representative whom I shall not reveal at this time is involved in the production of the product, has extensive knowledge of this product, and has working experience with this product and so one may conclude that the analysis is correct.|
Further thought regarding the design of this product and its inability to be reliable is Rather disturbing. Examination of the mechanism will reveal that although there is a Perceived latch. The mechanics of the design are self-destructive. Essentially, the mechanism is no more than an interference fit. Two interference profiles which attempt to mate when the profiles are phased past each other and come to rest in a non interference tension free space. Simply put the same type material gold on gold rubs each other, there is no true mechanical advantage, which prolongs the life of the design, It is a known fact (Scientific Phenomenon) that like materials are abrasive to each other when like surfaces come in contact. Therefore the nubs of the SuperFit upon opening and closing of the product will eventually destroy its self.
No tweaking or shape manipulation of any kind to the ring is a sound solid method to adequately adjust and maintenance the latching of the SuperFit.
Additionally, this same industry representative introduced me to the Creates P.F.F. Ring Clasp as a better solution to the SuperFit problem as the SuperFit problem I experienced was both Permanent failure, tragic and could not be adequately restored to last.
I have reviewed SuperFit in extreme detail, experienced the product firsthand, Administered the installation of the product only to have it come back to me with Disappointed customers, The smiles they left with when they took their SuperFit ring home were returned to my store with frowns, irritation, frustration and stories of how the rings would not stay closed or how the rings just fell off their fingers! Fortunately none of my customers have sustained any loss or damage to their rings. I am not so sure about other SuperFit users.
In light of the serious situation caused by the SuperFit failures, I am replacing all 5 SuperFit rings with the P.F.F. system. To continue to embrace the SuperFit system with what we know now would be total negligence on our part as professionals and I can not in clear conscience knowingly allow my customers to flirt with disaster or subject them to potential loss or damage to their most prized, expensive and sentimental jewelry.
From an Engineering Standpoint "the SuperFit System" is designed to fail which it has. Any like material that friction rubs together will in fact destroy itself, a foregone conclusion. In no way can that type of design ever survive reliably with any degree of certainty and when that system is used to secure diamonds poses a serious risk, liability and potential loss and or damage should the ring unclasp.
We are endorsing the Creates P.F.F. Ring Clasp System. After a very detailed and Thorough examination of the P.F.F. system, design, and analysis, we found that it truly Does close and lock and stays locked. We all know that mechanical things will require Maintenance. The P.F.F. system is designed in such a way that should a part become worn, it can be replaced. More importantly, the MTBF (Mean Time Before Failure) is estimated at 5 to 6 years. The MTBF for the SuperFit was 6 months! The P.F.F. is the finest most reliable ring latching system known to us. As far as I am concerned, and until further notice, it is the finest in the world. I trust this system over SuperFit.Professionally
Stephen H. Sweitzer
Olde Village & Co.
|In posting the preceding report we hope to raise public awareness through comparison of the Perfectly Fabulous Fit Ringlock system with that of our competition. Our goal is to emphasize the durability, reliability and most importantly security of each mechanism in order to ensure consumer confidence through fine craftsmanship. We continue to raise awareness to the industry standard and assure that the owner of fine jewelry, can wear their valuables (ring) in absolute safety without fear of loss due to failure of their mechanism of choice.|
Allan Creates, P.O. Box 51, Cote St-Luc, Montreal, Quebec, H4V 1H8 Canada
Copyright © Allan Creates 2006. All Rights Reserved.